Notice of Privacy Practices

Notice of Privacy Practices


This notice describes the privacy practices of Good Shepherd Hospice. We are a hospice and are committed to maintaining your confidentiality and protecting your health information. This notice describes your rights and our duties regarding your protected health information related to the care and services we provide to you in your home. It also applies to our health care professionals including but not limited to physicians, nurses, and aides that provide care to you. Our hospice will follow the terms of this Notice and we will use and share your Protected Health Information with each other, as necessary, for the purposes of treatment, payment and health care operations.

We are required by law to:

  1. maintain the privacy of your Protected Health Information;
  2. provide you with this notice of our legal duties and privacy practices relating to your protected Health Information; and
  3. abide by the terms of the Notice that are currently in effect.


This notice describes Good Shepherd Hospice practices for:

  1. any health care professional authorized to enter information into your medical record,
  2. volunteers we allow to help you while you are receiving Hospice care,
  3. all Hospice employees and staff, and
  4. physician staff providing care under arrangement with Hospice.


This Notice serves as the notice required under Federal law to be given to patients by Hospice, All members of our Hospice medical staff and all other health care professionals who treat you at the patient’s home, nursing facilities, Assisted Living home, Group home, General or Respite Inpatient care facility, or the any home environment will share protected health information with each other, as necessary to carry out your treatment, payment for treatment, and health care operations.


Hospice may use your health information for purposes of providing you treatment, obtaining payment for your care and conducting health care operations. Unless otherwise indicated, your health information may be used or disclosed only after Hospice has obtained your written consent or authorization. Hospice has established a policy to guard against unnecessary disclosure of your health information.


To Provide Treatment. Hospice may use your health information to coordinate care within Hospice and with others involved in your care, such as your attending physician, members of the Hospice interdisciplinary team and other health care professionals who have agreed to assist Hospice in coordinating your care. For example, physicians involved in your care will need information about your symptoms in order to prescribe appropriate medications. With your consent, the Hospice also may disclose your health care information to individuals outside of Hospice involved in your care including family members, clergy whom you have designated, pharmacists, suppliers of medical equipment or other health care professionals that Hospice uses in order to coordinate your care.

To Obtain Payment. With your consent, Hospice may include your health information in invoices to collect payment from third parties for the care you may receive from Hospice. For example, Hospice may be required by your health insurer to provide information regarding your health care status so that the insurer will reimburse you or Hospice. Hospice also may need to obtain prior approval from your insurer and may need to explain to the insurer your need for Hospice care and the services that will be provided to you.

To Conduct Health Care Operations. Hospice may use and disclose health care information for its own operations in order to facilitate the function of Hospice and as necessary to provide quality care to all of Hospice’s patients. Health care operations include such activities as: (a) Quality assessment and improvement activities; (b) Protocol development, case management and care coordination; (c) Contacting health care providers and patients with information about treatment alternatives and other related functions that do not include treatment; (d) Professional review and performance evaluation; (e) Training programs including those in which students, trainees or practitioners in health care learn under supervision; (f) Accreditation, certification, licensing or credentialing activities; (g) Auditing, including compliance reviews, medical reviews, legal services and compliance programs; and (h) Business management and general administrative activities of the Hospice.

For example, Hospice may use your health information to evaluate its staff performance, combine your health information with other Hospice patients in evaluating how to more effectively serve all Hospice patients, disclose your health information to Hospice staff and contracted personnel for training purposes.

Appointment Reminders. We may use and disclose health information to contact you with a reminder regarding a visit to you.

Treatment Alternatives. We may use and disclose health information to tell you about or recommend possible treatment options or alternatives.

Marketing, Treatment Alternatives and Health-Related Benefits. In most circumstances, we are required by law to receive your written authorization before we use or disclose your health information for marketing purposes. Under no circumstances will we sell our patient lists or your health information to third parties. We may contact you to provide information about treatment alternatives or other health-related benefits and services that may be of interest to you.


When Legally Required. Hospice will disclose your health information when it is required to do so by Federal, State or local law.

When There Are Risks To Public Health. Hospice may disclose your health information for public activities and purposes in order to: (a) Prevent or control disease, injury or disability, report disease, injury, vital events such as birth or death, and the conduct of public health surveillance, investigations and interventions; (b) To report adverse events, product defects, to track products or enable product recalls, repairs and replacements and to conduct post-marketing surveillance and compliance with requirements of the Food and Drug Administration; (c) To notify a person who has been exposed to a communicable disease or who may be at risk of contracting or spreading a disease; or (d) To an employer about an individual who is a member of the workforce as legally required.

To Report Abuse, Neglect Or Domestic Violence. Hospice is allowed to notify government authorities if Hospice believes a patient is the victim of abuse, neglect or domestic violence. Hospice will make this disclosure only when specifically required or authorized by law or when the patient agrees to the disclosure.

To Conduct Health Oversight Activities. Hospice may disclose your health information to a health oversight agency for activities including audits, civil, administrative or criminal investigations, inspections, licensure or disciplinary action. Hospice, however, may not disclose your health information if you are the subject of an investigation and your health information are not directly related to your receipt of health care or public benefits.

In Connection With Judicial and Administrative Proceedings. Hospice may disclose your health information in the course of any judicial or administrative proceeding in response to an order of a court or administrative tribunal as expressly authorized by such order or in response to a subpoena, discovery request or other lawful process.

For Law Enforcement Purposes. Hospice may disclose your health information to a law enforcement official for law enforcement purposes (a) As required by law for reporting of certain types of wounds or other physical injuries pursuant to the court order, warrant, subpoena or summons or similar process; (b) For the purpose of identifying or locating a suspect, fugitive, material witness or missing person; (c) Under certain limited circumstances, when you are the victim of a crime; (d) To a law enforcement official if Hospice has a suspicion that your death was the result of criminal conduct including criminal conduct at Hospice; or (e) In an emergency in order to report a crime.

To Coroners and Medical Examiners. Hospice may disclose your health information to coroners and medical examiners for purposes of determining your cause of death or for other duties, as authorized by law.

To Funeral Directors. Hospice may disclose your health information to funeral directors consistent with applicable law and if necessary, to carry out their duties with respect to your funeral arrangements. If necessary to carry out their duties, Hospice may disclose your health information prior to and in reasonable anticipation, of your death.

For Organ, Eye or Tissue Donation. Hospice may use or disclose your health information to organ procurement organizations or other entities engaged in the procurement, banking or transplantation of organs, eyes or tissues for the purpose of facilitating the donation and transplantation.

For Research Purposes. Hospice may, under very select circumstances, use your health information for research. Before Hospice discloses any of your health information for such research purposes, the project will be subject to an extensive approval process. Hospice will ask your permission if any researcher will be granted access to your individually identifiable health information.

In The Event Of a Serious Threat to Health or Safety. Hospice may, consistent with applicable law and ethical standards of conduct, disclose your health information if Hospice, in good faith, believes that such disclosure is necessary to prevent or lessen a serious and imminent threat to your health or safety or to the health and safety of the public.

Military and Veterans. If you are a member of the Armed Forces, Hospice may release health information about you as required by military command authorities. Hospice may also release health information about foreign military personnel to the appropriate foreign military authority.

National Security and Intelligence Activities. Hospice may release health information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.

Protective Services for the President and Others. Hospice may disclose health information about you to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.

For Worker’s Compensation. The Hospice may release your health information for worker’s compensation or similar programs providing benefits for work related injuries or illnesses.


Most uses and disclosures of psychotherapy notes, uses and disclosures of health information for marketing purposes and disclosures that constitute the sale of health information require your written authorization. Other uses and disclosures of your health information that are not described above will be made only with your written authorization. If you or your representative authorizes Hospice to use or disclose your health information, you may revoke that authorization in writing at any time. If you revoke your permission, Hospice will no longer use or disclose health information about you for the reasons covered by your written authorization. You understand that Hospice is unable to take back any disclosures that have already been made with your authorization, and that Hospice is required by law to retain our records of the care provided to you.


You have the following rights regarding your health information that Hospice maintains:

Right to Request Restrictions. You have the right to request a restriction or limitation on the health information Hospice uses or discloses about you for treatment, payment or health care operations, and to request a limit on the health information Hospice discloses about you to someone who is involved in your care or payment, such as a family member or friend. . We are not required to agree to the requested restriction except in the limited situation in which you or someone on your behalf pays for an item or service, and you request that information concerns such item or service not be disclosed to a health insurer. If Hospice does agree, however, Hospice will comply with your request unless the information is needed to provide you with emergency or other vital treatment. To request restrictions, you must tell Hospice (1) what information you want to limit (2) whether you want to limit our use, disclosure, or both; and (3) to whom you want the limits to apply, for example, disclosure to your spouse. To request restrictions, you must submit your request in writing to our Privacy Officer at the address shown below.

Patti Daniels, RN

4350 Will Rogers Parkway – Suite 400

Oklahoma City, OK 73108-1840

Right to Receive Confidential Communications. You have the right to request, in writing, that Hospice communicate with you in a certain way. For example, you may ask that Hospice only conduct communications pertaining to your health information with you privately with no other family members present. Hospice will not require that you provide any reasons for your request and will attempt to honor your reasonable requests for confidential communications.

Right To Inspect And Copy Your Health Information. You have the right to inspect and copy health information about you. Usually, this includes medical and billing records, but does not include psychotherapy notes or information compiled in reasonable anticipation of, or for use in a civil, criminal or administrative action or proceeding. To inspect and copy health information, you must submit your request in writing. If you request a copy of your health information, Hospice may charge a reasonable fee for copying and assembling costs associated with your request.

Right to Amend Health Care Information. If you believe the health information we have about you is incorrect or incomplete, you may ask us to amend the information. That request may be made as long as the information is kept by or for Hospice. A request for an amendment of records must be made in writing. We may deny the request if your request for an amendment is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that: (a) was not created by us, unless the person or entity that created the information is no longer available to make the amendment; (b) is not part of the health information kept by or for Hospice; (c) is not part of the information which you would be permitted to inspect and copy; or (d) is accurate and complete.

Right to an Accounting. You have the right to request an accounting (list) of certain types of disclosures we have made of your health information. We are not required to account for certain disclosures such as: (a) disclosures you authorize; (b) disclosures to carry out treatment, payment and healthcare operations; and (c) disclosures to persons involved in your care. The request for an accounting must be made in writing to our Privacy Officer. Your request must state a time period, which may not be longer than six years… There may be a charge for requests. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.

Right to be Notified of a Breach. We will notify you by first class mail or by e-mail (if you have indicated a preference to receive information by e-mail), of any breaches of Unsecured Protected Health Information as soon as possible, but in any event, no later than 60 days following the discovery of the breach. A “Breach”, means the unauthorized access, acquisition, use, of disclosure of Protected Health Information which compromises the security or privacy of Protected Health Information, except: (1) an unauthorized person to whom such information is disclosed would not reasonable have been able to retain such information; (2) any unintentional acquisition, access, or use of Protected Health Information by an employee or individual acting under the authority of a covered entity or business associate (a) was made in good faith and within the course and scope of the employment or other professional relationship of such employee, or individual, respectively, what the covered entity or business associate, and (b) such information is not further acquired, accessed, or used or disclosed by any person; or (3) any inadvertent disclosure from an individual who is otherwise authorized to access Protected Health Information at a hospice operated by Good Shepherd Hospice. Good Shepherd Hospice must notify you of any breach unless we can demonstrate, based on a risk assessment, that there is a low probability that the Protected Health Information has been compromised. You have the right to be notified in the event that we (or one of our Business Associates) discover a breach of unsecured protected health information involving your medical information.

“Unsecured Protected Health Information” is information that is not secured through the use of a technology or methodology identified by the U.S. Department of Health and Human Services to render the Protected Health Information unusable, unreadable and undecipherable to unauthorized users. The notice is required to include the following information:

  1. a brief description of the breach, including the date of the breach and the date of its discovery, if known;
  2. a description of the type of Unsecured Protected Health Information involved in the breach;
  3. steps you should take to protect yourself from potential harm resulting from the breach;
  4. a brief description of action we are taking to investigate the breach, mitigate losses, and protect against further breaches; and
  5. contact information, including a toll-free number, email address, Website or postal address to permit you to ask questions or obtain additional information.

  6. In the event the breach involves 500 or more individuals we are required to immediately notify the Secretary of Health and Human Services, We are also required to submit an annual report to the Secretary of Health and Human Services. We are also required to submit and annual report to the Secretary of a breath that involved less than 500 individuals during the year and will maintain a written log of breaches involving less than 500 individuals. Notification to the Secretary will occur within 60 days of the end of the calendar year in which the breach was discovered.

    Right to a Paper Copy of This Notice. You have a right to a paper copy of this notice anytime. You may also obtain a copy of the current version of Hospice’s Notice of Privacy Practices at our website:


    Hospice is required by law to maintain the privacy of your health information and to provide to you and your representative this Notice of its duties and privacy practices. Hospice is required to abide by terms of this Notice as may be amended from time to time. Hospice reserves the right to change the terms of its Notice and to make the new Notice provisions effective for all health information that it maintains. If Hospice changes its Notice, Hospice will post a revised copy of the current notice at each of the Hospice facilities and on its website reflecting its effective date.


    If you believe your privacy rights have been violated, you may file a complaint with Hospice or with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with Hospice contact the Privacy Officer designated below. All complaints must be submitted in writing. You will not be penalized for filing a complaint.


    Patti Daniels RN


    4350 Will Rogers Parkway – Suite 400

    Oklahoma City, OK 73108

    Good Shepherd Hospice does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment, or participation in its programs, services and activities or in employment.